The updated Steps Homecare Services Privacy Notice goes into effect on August 29, 2024.

1. Introduction

Steps Homecare Services ("we," "us," or "our") is committed to protecting the privacy of our website visitors and users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www. stepshomecareservices.com (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and non-personal information about you in various ways, including:

  • Personal Information: This may include your name, email address, phone number, mailing address, and other details you provide when you fill out forms, subscribe to newsletters, or contact us.

  • Protected Health Information (PHI): As a home health agency, we may collect health-related information that is protected under the Health Insurance Portability and Accountability Act (HIPAA).

  • Non-Personal Information: We may collect non-personal information such as IP address, browser type, operating system, and usage data through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: We use your personal and health information to deliver home health services, manage your care, and communicate with you.

  • To Improve Our Site: We may use non-personal information to analyze how our Site is used, improve its functionality, and enhance user experience.

  • To Communicate with You: We may use your contact information to send newsletters, updates, and other communications related to our services. You can opt out of these communications at any time.

  • To Comply with Legal Obligations: We may use and disclose your information as required by law, including complying with HIPAA regulations.

4. Sharing Your Information

SMS opt-in or phone numbers for the purpose of SMS are not being shared.

We do not share, sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • For Legal Compliance: We may disclose your information if required to do so by law or in response to a legal process, such as a subpoena or court order.

  • With Your Consent: We may share your information with third parties if you have provided your explicit consent to do so.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal and health information, including:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your information.

  • Deletion: You can request that we delete your personal information, subject to legal requirements.

  • Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us at (302) 803-5354.

8. SMS Terms & Conditions

 Types of SMS Communications:

If you have consented to receive text messages from Steps Homecare Services, you may receive messages related to the following (provide specific examples):

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Promotions or offers (if applicable)

Example: Hi [Employee Name], this is Steps Homecare Services just a reminder of your scheduled shift on [Date] at [Time] with [Patient Name]. Please confirm by replying YES, or contact the office if you have any issues." Reply with STOP to opt out of Shift Reminders

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 14 SMS messages per week related to your shift reminders.

Example: "Message frequency may vary. You may receive up to 14 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  1. Opt-In Method:

You may opt in to receive SMS messages from Steps Homecare Services in the following ways

  • By submitting an online form availabel at the website at https://www.stepshomecareservices.com/contact

  • By filling out a paper form

  1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

2.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly by contacting us at (302) 803-5354

3. Standard Messaging Disclosures:

9. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Steps Homecare Services
915 N Madison St, Wilmington, DE 19801
admin@stepscenterde.com
(302) 803-5354