POLICY
Effective August 29, 2024
Introduction
Steps Homecare Services ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our website visitors and users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.stepshomecareservices.com (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal and non-personal information about you in various ways, including:
Personal Information
This may include your name, email address, phone number, mailing address, and other information you provide when completing forms, subscribing to newsletters, or contacting us.
Protected Health Information (PHI)
As a home health agency, we may collect health-related information protected under the Health Insurance Portability and Accountability Act (HIPAA).
Non-Personal Information
We may collect non-personal information such as IP address, browser type, operating system, and usage data through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services
To deliver home health services, manage care, and communicate regarding services.
To Improve Our Site
To analyze usage, improve functionality, and enhance user experience.
To Communicate With You
To send newsletters, updates, and service-related communications. You may opt out of marketing communications at any time.
To Comply With Legal Obligations
To meet legal and regulatory requirements, including compliance with HIPAA.
Sharing Your Information
We do not sell, trade, rent, or otherwise share your personal information with third parties.
SMS opt-in information and phone numbers provided for SMS communications are not shared with third parties.
We may disclose information in the following circumstances:
For Legal Compliance
If required by law or in response to valid legal process, such as a subpoena or court order.
With Your Consent
When you provide explicit consent for us to share your information.
Security of Your Information
We implement appropriate technical and organizational safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
Your Rights
You may have certain rights regarding your personal and health information, including:
Access: Request access to the personal information we maintain about you.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of personal information, subject to legal obligations.
Opt-Out: Opt out of receiving marketing communications at any time.
To exercise these rights, please contact us at (302) 803-5354.
SMS Terms & Conditions
Types of SMS Communications
If you have consented to receive text messages from Steps Homecare Services, you may receive messages related to:
Appointment reminders
Follow-up communications
Billing inquiries
Promotions or offers (if applicable)
Example:
“Hi [Employee Name], this is Steps Homecare Services. This is a reminder of your scheduled shift on [Date] at [Time] with [Patient Name]. Please reply YES to confirm, or contact the office if you have any questions. Reply STOP to opt out of shift reminders.”
Message Frequency
Message frequency may vary. You may receive up to 14 SMS messages per week related to appointments, shift reminders, or account status.
Potential Fees for SMS Messaging
Standard message and data rates may apply based on your carrier’s pricing plan.
Opt-In Method
You may opt in to receive SMS messages by:
Submitting an online form at https://www.stepshomecareservices.com/contact
Completing a paper consent form
Opt-Out Method
You may opt out at any time by replying STOP to any SMS message. You may also contact us directly to request removal from our messaging list.
Help
If you are experiencing issues, reply HELP to any message or contact us at (302) 803-5354.
Standard Messaging Disclosures
Message and data rates may apply.
You may opt out at any time by texting STOP.
For assistance, text HELP or visit https://www.stepshomecareservices.com/privacynotice
Message frequency may vary.
Children’s Privacy
This Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If such information is inadvertently collected, we will take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
Steps Homecare Services
915 N. Madison Street
Wilmington, DE 19801 United States